South Africa switchboard tel: +27 (0) 21 201 1070
For your reference, see below various Capital International teams, including their areas of focus and contact email addresses.
Business Development Team
Email: sabusinessdevelopment@capital-sa.com
- New business enquiries, products, and service information
- CIG product offering enquiries e.g. Kinesis and Prism
Email: sarelationshipmanagement@capital-sa.com
- Assistance with setting up Terms of Business for introducers
- Pre account opening queries
- Onboarding process and documentation training
- Portal training on accessing client account information online
- Online Portal Support (e.g 2FA and Password Reset)
Onboarding
Email: newbusiness@capital-iom.com
- New account applications and feedback on pending accounts in process
- Reviewing of client application documentation
- Issuing of welcome letters
Client Support
Email: clientsupport@capital-sa.com
- All client account queries and updates, post onboarding e.g. change of advisor, change of address, add/removal of account holders, etc.
- Commission and advisory fee queries
- Processing online access applications
- General Enquiries including online access & fee enquiries
New Monies
Dealing
Email: dealinggroup@capital-iom.com
- Dealing can be instructed online via our website portal to avoid paper dealing instructions
Asset / Stock Transfer
Email: stocktransfers@capital-iom.com
- All queries relating to stock transfers to be sent via email
Online Access
